Copyright

All designs are the copyright of The Amyverse and they are not to be copied or reproduced in any way without written permission. This includes bespoke stationery designs, wedding logos and illustrations.

The Amyverse reserve the right to reuse any bespoke designs after the wedding has taken place. The Amyverse reserves the right to use and share designs for marketing purposes on social media, the website, in print, and at shows and exhibitions. Sensitive personal information, such as addresses will not be shown. 

You are responsible for obtaining the correct permissions for any literature used within the stationery, including but not restricted to: poems, quotations and hymns.


Deposit and payments

 £75 non-refundable deposit is required prior to any design work commencing. The remaining balance of payment is due once the client has approved final proofs, and prior to sending to print.  


Cancelling, refunds and replacement

I want you to be happy with the goods and service you receive from The Amyverse.

In the event of an order being cancelled by yourselves, The Amyverse will not refund any money once design work has started. If the Buyer cancels a contract or order, they shall reimburse The Amyverse for all costs and expenses incurred up to the date of cancellation.

Printing is commenced once final approval has been given by the client. If you have any issues regarding the print such as damage in the post, or any missing items, please contact The Amyverse within 24 hours and I will immediately seek to rectify it.

Cancelling bespoke orders:

Under EU Distance Selling Directive regulations, personalised goods are an exception to the normal regulations regarding cancelling orders. As bespoke orders are all hand-made especially for you, should you wish to cancel an order you must notify us, preferably by telephone, within 24 hours of placing the order. After that, we will do everything we can to cancel the order, but if the items are already made or being made then unfortunately we cannot refund you.


Proofing

Ahead of printing, digital proofs will be sent via email as PDFs throughout the design process. It is the responsibility of the client to check all proofs are accurate, so please check carefully for any errors with spelling or grammar, and also make sure the correct information is on the final design – such as dates, times, names. Please note that, although I will check it too, it is the client who is responsible for approving the PDF. Once it has been sent to print, no further amendments can be made. Due to the bespoke nature of the design work, no refunds will be given if any errors have been identified after a proof has been signed off and sent to print. Please note that your screen colour can differ when printed and although colours are matched as best as possible sometimes there are slight differences. Any changes required to the wording must sent by email and a new proof will be sent to be signed off, prior to printing.